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Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. 

We accept returns within 30 days from the shipping date or in-store purchase. In-store returns require a receipt. Unused and unopened items can be returned for a full refund - including taxes. Used or opened products can be returned for store credit. Please note that it can take up to 30 days for a return to be processed and the refund/store credit to be issued upon receipt by our returns department.

I have opened the product or used it onces, can I return it?

Used or opened items can be returned for a store credit in the full amount paid for the item - including taxes.

What items are returnable?

  • Items purchased in the last 30 days.

We ACCEPT returns for: 

  • Skincare, makeup, body & bath, hair care, nail products, essential oils
  • Home & Kitchen Items: we only accept returns for unused, unopened home items (tea accessories, candles, etc.) within 30 days of purchase. Once the item arrives here, we'll inspect it and issue you a full refund + taxes

What items are non-refundable?

  • Items marked as final sale.
  • Food (teas, chocolate, good bites, gum, etc.), supplements, bitters, books and magazines, toys and DVDs, jewelry and curated  boxes
  • For sanitary reasons, the following products are FINAL SALE: cleansing sponges/cloths, makeup brushes, mask brushes, Jade Face Rollers, BKR water bottles
  • Free gifts or promotional items with retail value.
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